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Refund Policy

"Money back guarantee if not completely satisfied" returns must be approved prior to being sent back within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. WiscoLift will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To arrange for a return, call us at 800-242-3477 or email smartlift@wiscolift.com.

Please do not send your purchase back to the manufacturer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smartlift@wiscolift.com and send your item to: W6396 Specialty Drive Greenville Wisconsin US 54942.

Lost/Damaged Products

The buyer must notify WiscoLift of any lost or damaged merchandise within 3 days after the merchandise is delivered. The buyer is responsible for the following:

  1. Inspecting shipment for lost or damaged merchandise,
  2. Signing the carriers freight bill as short, damaged, or incomplete, and
  3. Obtaining a signature of carrier for lost or damaged merchandise.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund within one week, check with your bank. Then contact your credit card company since it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at smartlift@wiscolift.com.